Booking Guides (How to Book)
1. Choose a location on the top bar menu
- Hotels & resorts on Koh Chang | Koh Mak | Koh Kood | Nearby Islands around Koh Chang | Trat / Main Land
2. Choose a preferred hotel on the sidebar menu or the image menu
3. Choose a preferred room type by clicking on the button
4. Fill out your booking information and click on the "Send" button
- After that you will automatically receive your booking information at your email.
- If you do not receive our email, please check your junk or spam email boxes.
- If you need more than one check-in date, check-out date, room type, or other, you can tell us by filling in the more information form.
5. As soon as we have received your booking information, we will check room availability and reply you within 24 hours
- If your chosen room type is available, we will email you the payment information.
- If your chosen room type is not available, we will inform you.
6. After you have received the payment information, you can confirm your booking by paying via one of these payments
- Secured credit card online payment
- Bank transfer (Thailand bank account: Kasikorn Bank )
- Full payment to confirm your booking is required by the hotel.
- Please pay via our secured credit card online payment system by clicking on the payment link in the email of the payment information or transfer money to our Thailand bank account.
- Please confirm your booking as soon as possible. The hotel will not guarantee room availability because the hotel will give the rooms to travel agents or guests who confirm bookings first.
- If you have already paid and your chosen room type is not available, we will refund you within 1-24 hours.
- Please see more information of the payment guides below.
7. As soon as we have received your payment, we will immediately send your booking information to the hotel
- Please wait 1-3 days for the hotel to proceed your booking confirmation.
- As soon as we received the documents of the booking confirmation (email or fax) from the hotel, we will send you the hotel voucher immediately.
8. When you have received the hotel voucher, all booking processes are completed and finished.
- You just print out the hotel voucher and present it to the hotel together with your passport or ID card when you check-in.
- If you do not have a printer, you can show your passport during check-in. The hotel has already had your booking information.
There are 2 types of payments.
1. Secured credit card online payment
- You click on the payment link in the email of the payment information and then click on the "Pay" button.
- After you click on the "Pay" button, you will enter the secured credit card online payment which the page is protected by Secure Sockets Layer (SSL) with "https" on the address bar.
- Some credit cards may have some problems with the payment process because your credit card company may limit something such as limitation on using credit cards for Thailand.
- Some VISA and MasterCard cardholders are required to register a personal password to complete our online payment. Verified by VISA and MasterCard SecureCode protect your existing VISA and MasterCard with a personal password, giving you reassurance that only you can use your VISA and MasterCard online.
- If the payment transaction is not completed, we would like you to contact your credit card company first to solve some problems. After that you can try to pay again and again. Please do not worry about duplicate payments. Your payment transaction will be completed only 1 time.
- You can pay by your credit card or other people's credit cards (your family or friends).
- You will pay through THAIEPAY.COM (payment gateway) cooperate with Kasikorn Bank.
- THAIEPAY.COM accepts VISA, MasterCard, and American Express.
- Your credit card statement will be shown under the name of "THAIEPAY.COM".
- Online payment system is absolutely safe using Secure Sockets Layer (SSL) protocol.
- We will not record any credit card data. Your credit card information is transmitted to the bank's data transmission system and is confidentiality guaranteed by Kasikorn Bank. Hence, guaranteeing no misuse of your credit card.
2. Bank Transfer
You can transfer money to our Thailand bank account.
- Bank name: Kasikorn Bank
- SWIFT: KASITHBK
- Branch (address): New Petchburi Road, Bangkok, Thailand
- Account number: 028-2-92226-6
- Account type: Savings
After you have transferred money to our Thailand bank account, please send us the transfer slip together with Booking ID at one of these contact details.
- Email: firstname.lastname@example.org
- Fax: +66 2748 6246
- SMS or MMS: +668 5364 2449
We do not charge you for all of our services. You just pay for your chosen rooms.
- Please email us at email@example.com with your Booking ID.
- The cancellation policies of each hotel are different, you can check the policies on the official hotel websites.
- Please email us at firstname.lastname@example.org with your Booking ID.
- Any changes to your booking (check-in date, check-out date, number of rooms, room type, or other) is subject to the hotel's availability when changes is requested.
Late Check-in, Early Check-out, and No-show
- Most of hotels will not refund.
- Some hotels may refund you or give you some offers. Please talk to the hotel during your stay.
- If the hotel will refund you, please let the hotel call us on this phone number 08 5364 2449.
In case of cancellation, amendment, late check-in, early check-out, no-show, or other we will refund you within 1-24 hours.
1. Refund to your credit card
- If you have paid by credit card, we will refund to your credit card.
- THAIEPAY.COM (payment gateway) and Kasikorn Bank have refund fee as the following information.
0-7 days after your payment
- 100% refund to your credit card
8+ days after your payment
- THAIEPAY.COM refund fee: Baht 300 per 1 refund transaction
- Credit card fee: 4.00% for VISA and MaterCard and 4.75% for American Express
- We will inform THAIEPAY.COM to refund you within 1-24 hours.
- THAIEPAY.COM will take 1-3 days to proceed your refund.
- After THAIEPAY.COM has completed the refund process, you will receive an email from THAIEPAY.COM.
- After that you will receive refund to your credit card depending on the processing time of your credit card company.
2. Refund to your Thailand bank account
- If you have Thailand bank account, we will refund you within 1-24 hours.
- All Thailand banks are accepted.
- There is no fee.
3. Refund via Cardless ATM Service (Bank of Ayudhya)
- If you are still in Thailand, we will refund you via Cardless ATM service within 1-24 hours.
- Cardless ATM service is served by Bank of Ayudhya.
- ATMs (Bank of Ayudhya) are yellow ATM machines.
- You just look for yellow ATM machines and receive money at any ATM (Bank of Ayudhya) everywhere in Thailand.
- No need any ATM card or other cards.
- There are only 8 steps to receive money from ATM (Bank of Ayudhya) as the video below.
- There is no fee.
- Please click here to see more information.
Cardless ATM (Bank of Ayudhya)
4. Refund via Western Union
- If you are outside Thailand, we will refund you via Western Union within 1-24 hours.
- Western Union is international money transfer service.
- After we have transferred money, we will email you information of Western Union (MTCN - Money Transfer Control Number, your country, and necessary data) and you can receive money at Western Union near you immediately. Please check a location near you at Western Union.
- Western Union has the international money transfer fee below.
|Western Union International Money Transfer Fee|
|Transfer Amount (Baht)||Western Union Fee (Baht)||Transfer Amount (Baht)||Western Union Fee (Baht)|
|1 - 1,250||350||50,001 - 60,000||2,200|
|1,251 - 2,500||400||60,001 - 75,000||2,700|
|2,501 - 5,000||600||75,001 - 90,000||3,200|
|5,001 - 7,500||700||90,001 - 105,000||3,700|
|7,501 - 10,000||850||105,001 - 120,000||4,200|
|10,001 - 12,750||1,000||120,001 - 135,000||4,700|
|12,751 - 15,000||1,150||135,001 - 150,000||5,200|
|15,001 - 20,000||1,300||150,001 - 165,000||5,700|
|20,001 - 25,000||1,450||165,001 - 180,000||6,200|
|25,001 - 30,000||1,600||180,001 - 195,000||6,700|
|30,001 - 40,000||1,800||195,001 - 210,000||7,200|
|40,001 - 50,000||2,000|
Official contact details of each hotel
- You can find the official contact details of each hotel on the bottom of the hotel page on iKohChang.com.